Returns and refunds

Made to order

Every RokBods item is printed after you order it. Nothing sits in a warehouse, which is why there is no restocking — a returned item cannot go back on a shelf that does not exist.

That shapes the policy below. It is more generous than it looks on defects, and narrower than a typical shop on change of mind.

Damaged, defective, or wrong

If an item arrives damaged, misprinted, or is not what you ordered, we replace it or refund it in full. Contact support@rokbods.com within 30 days of delivery with your order number and a photo.

You do not need to send the item back for a defect claim. Photographs are what the print provider needs, and posting a faulty shirt back and forth helps nobody.

Wrong size

Sizing varies between garment types, so each product page lists the specific item being printed. Check it before ordering.

If the size is wrong, contact us within 30 days. Because the item was made for you, an exchange is a new print — we will tell you what that costs before anything is charged, and it is often less than you expect.

Change of mind

We cannot accept change-of-mind returns on printed items. The item was manufactured specifically for your order and has no resale value.

If you contact us before production starts, we can usually cancel. Production typically begins within a day of ordering, so contact us quickly.

Refund timing

Approved refunds return to the original payment method. Your bank usually posts them within 5–10 business days, which is outside our control.